Effective from 20 April 2020, we will no longer cover VAT claims. In the event that your order is charged taxes or other additional charges, you are responsible for all expense occurred, which is not refundable.
Please ensure that the information you list below matches your receipt otherwise we will not be able to process your claim.
Upload a copy of your receipt
Max Size: 5MB File Format: BMP, GIF, JPEG or PDF
Please ensure that the image of your receipt can be clearly read, otherwise we may have to ask you for it again and this will slow down the process.
After clicking the submit button below, a confirmation page will appear on your screen. For your convenience, we will also email a copy of the confirmation screen to you.
Please print the confirmation page and fax it along with your receipt to +852 2811 5138.
Please print the confirmation page and mail it along with a copy of your receipt to:
StrawberryNET.comCustomer Service DepartmentStrawberry FieldsNo. 4, A Kung Ngam Village RoadShau Kei WanHong Kong
Please keep your original receipt for your records.