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FAQs

Setiap hari, kami menerima ratusan pertanyaan daripada pelanggan-pelanggan kami, jadi untuk memudahkan pelanggan-pelanggan kami mendapatkan maklumat, kami telah menyenaraikan beberapa soalan yang sering diterima seperti di bawah. Sudah tentu, Bahagian Perkhidmatan Pelanggan kami akan sentiasa bersedia untuk membantu anda dan dapat dihubungi melalui e-mel.


Produk


Peribadi & Jaminan Keselamatan


Penghantaran dan Penyerahan


Point Rewards Program

Membuat Pembayaran


Pemulangan


My Account and My Reviews


Discounts & Promotions


Hubungi Kami


Produk


Q. Adakah semua baragan anda segar dan tulin?

A. Pasti 100%. Kami tidak pernah menjual sebarang barangan selain daripada yang tulin di laman web kami.

Kami mendapatkan baranagn kami dari sumber-sumber serata dunia, jadi terdapat sedikit barangan kami yang dijual di laman web kami mungkin kelihatan sedikit berbeza dari apa yang anda lihat di negara anda, tetapi barangan-barangan kami adalah 100% tulin dan dikeluarkan oleh pengeluar-pengeluar yang asli untuk sesuatu barangan tersebut. Sebagai contoh, barangan yang dijual di AS mungkin berbeza dari segi penampilan berbanding dengan barangan yang dijual di Peranchis atau Jepun, tetapi barangannya adalah tulin.

Kesegaran juga adalah dijamin 100% kerana kami menyimpan stok-stok kami di dalam suhu terkawal sebelum dihantar dan sentiasa diperiksa oleh pengawalan kualiti.

Kami mendapat penilaian yang tinggi di laman-laman web yang popular seperti:

See Strawberrynet.com Reviews at Bizrate.com
Yahoo! Shopping merchant rating

Kesemuanya dapat memberi penerangan tentang kualiti barangan yang diterima oleh para pelanggan kami.

Q. Adakah anda memberi contoh barangan?

We gladly provide free samples but they are subject to availability, so we can't guarantee they will be included with all orders.

Q. Adakah anda boleh mencari sesuatu barangan yang tidak tersenarai dalam laman web anda?

A. Sangat mungkin. Kami mempunyai rangkaian pembekal global yang luas yang menjamin produk-produk kami adalah yang terbesar di mana sahaja di internet jadi kami berkemungkin dapat mencari produk yang anda carikan, tambahan pula sungguhpun ia sudah dihentikan di negara anda. Jika anda pernah menempah produk itu sebelum ini tetapi tidak melihatnya disenarai kami lagi, kemungkinan besar hanya habis stok. Dengan kebiasaannya kami mampu mengisi semula dalam lingkungan masa seminggu dengan demikian sila terus menyemak secara kerap. Sayangnya kami tidak dapat memberitahu pelanggan dengan individu ketika stok itu tiba atau penghantaran yang seterusnya akan masuk, jadi sila menerus mengelaman laman web untuk informasi stok terbaru.

Q. Saya mempunyai kulit jenis x, dengan ciri-ciri y dan masalah-masalah z. Apakah jenis barangan yang paling sesuai untuk saya?

A. Our specialty is sourcing all major brands from around the world, offering a great loyalty programme and significant special offers. To be able to do this we operate on a very tight cost budget and do not employ the skin or color specialists, nor the technology to answer this type of question comprehensively. Rather than try and just give you an answer, we would rather be honest and suggest you obtain these answers elsewhere, from the brands or specialist sites, and then use us to repeat purchase at the best price.


Peribadi & Jaminan Keselamatan


Q. Adakah butir-butir saya selamat?

A. Ya! Segala maklumat yang kami minta apabila anda membuat pesanan adalah diperlukan oleh kami untuk memproses pembelian anda dan supaya anda sentiasa mendapat maklumat terkini tentang tawaran-tawaran terbaru dari StrawberryNET.Com. Kami menggunakan teknologi SSL enkripsi (128 bit) untuk memastikan bahawa semua butir-butir anda terjamin selamat. Kami tidak menjual, menyewa atau memberi sebarang maklumat butiran anda ke mana-mana pihak. Tidak sekali-kali.

Penghantaran dan Penyerahan


Q. What are the shipping costs?

A. Shipping is FREE when your order is 250.00 or more (after discounts). Orders below 250.00 will be charged RM 25.00 for shipping. Shipping costs are converted to your local currency based on the daily exchange rate.

Courier and express shipping rates will be calculated at checkout.

Q. Berapa lamakah sehingga saya menerima pesanan saya?

Sebaik sahaja kami telah menerima bayaran anda, pesanan anda biasanya akan dihantar dalam tempoh 24 jam dan anda akan menerima pengesahan e-mel sebaik sahaja ia dihantar . Anda juga boleh menyemak status pesanan anda melalui laman web kami pada bila-bila masa.


Delivery Information

Cost* bandar-bandar utama Kebanyakan kawasan kawasan-kawasan pedalaman Tandatangan diperlukan? Can be Used for Fragrance Orders
Standard Shipping (Signature) FREE for orders over 250.00 (after discounts)
RM 25.00 for orders below 250.00 (after discounts)
4-6 postal days 7-10 postal days 10-14 postal days Ya Ya
Standard Shipping (No signature) Above 250.00- FREE
Below 250.00- RM 25.00
10-14 postal days 10-14 postal days 14-21 postal days Tidak
Express Shipping RM 112.50 2-3 postal days 2-3 postal days 2-3 postal days Ya Tidak

*Please note that all costs are converted to local currency based on daily exchange rate.


Standard Shipping

For Standard Shipping (Signature) deliveries, you can expect to receive your order within 4-6 days to major cities and up to 10-14 days for more remote areas. Your order can be tracked through our tracking system and a signature is required for delivery. We suggest having your parcel shipped to your workplace if no one is home during the day to sign for your delivery.

If you have not received your order after 14 business days please contact us.

For Standard Shipping (No Signature) deliveries, most customers will receive their order in 10-14 days, however it may take 14-21 days for more remote destinations. A signature is not required for delivery and tracking is not available. Orders to military addresses or PO boxes must be sent via Standard Shipping (No Signature).

Please note that orders shipped by non-registered post are shipped at the customer's own risk, since no tracking is available for such shipments and a signature is not required for delivery. We do not process claims for losses or damages in such cases. Therefore, we highly recommend that you send your orders via registered post.



Express Shipping

Kebanyakan kelewatan penghantaran disebabkan oleh pemeriksaan kastam yang tidak dapat dielakkan atau kerana tiada rumah untuk menandatangani untuk penghantaran. Kami akan membayar balik caj tambahan untuk perintah-perintah yang diadakan di kastam, tetapi tidak untuk kelewatan yang disebabkan oleh kekurangan tandatangan.


For RM 112.50, Express Shipping orders are delivered anywhere in the world within 2-3 days. This excludes any time required for customs clearance, which is out of our control. Please note that fragrance or home scent orders cannot be sent via express shipping.

Shipping costs are converted to local currency based on the daily exchange rate.


Courier Delivery with Prepaid VAT

Tempahan yang dihantar ke negara-negara berikut akan dihantar menggunakan perkhidmatan kurier khas. Please note that this VAT is paid at checkout and is not refundable.

List of Countries with Prepaid VAT Courier Delivery
United Kingdom Ireland

Postal Delivery with Prepaid VAT

Orders shipped to the following countries can be shipped using a special postal service.

List of Countries with Prepaid VAT Postal Delivery
Austria Finland The Netherlands
Belgium Greece Poland
Bulgaria Hungary Portugal
Croatia Latvia Romania
Cyprus Lithuania Spain
Czech Republic Luxembourg Slovenia
Estonia Malta

Semua VAT dan cukai prabayar menggunakan perkhidmatan ini supaya anda tidak perlu membayar apa-apa lagi sekali perintah itu diterima. Ini bermakna bahawa kelewatan kastam akan dikurangkan supaya anda akan menerima pesanan anda lebih cepat.

Kami amat mengesyorkan anda menggunakan pilihan ini untuk menghantar hadiah kerana penerima tidak akan dibebani dengan caj VAT dan anda boleh mengesahkan penghantaran melalui halaman penjejakan pesanan.

Anda juga akan mempunyai akses kepada Penjejakan perintah yang dipertingkatkan, membolehkan anda untuk melihat pengesahan penghantaran bungkusan anda.


VAT, tax and duti

We currently ship to over 190 countries excluding France, Monaco, and Turkey.

Effective from 20 April 2020, we will no longer cover VAT claims. In the event that your order is charged taxes or other additional charges, you are responsible for all expense occurred, which is not refundable.


Q.What if my order hasn't arrived after 14 postal days?

A. All information supplied to us by the postal services is automatically updated in our online tracking service.

If your order has not been delivered within the expected delivery time, please contact your local postal services using the postal reference number provided in your shipping status email.

If you are unable to find your order, please contact us and we will gladly follow up on your behalf. Remember to include your order number in all correspondence to ensure prompt service.

Q. Bagaimana saya tahu bila pesanan saya telah dihantar?

A. Setelah selesai membuat pesanan, pengesahan melalui e-mel secara automatis akan dihantar kepada anda dan mempunyai nombor pesanan yang unik.

Sila tambahkan e-mel kami orders@strawberrynet.com buku alamat anda, untuk memastikan anda dapat menghentikan sebarang saringan spam yang mungkin ada supaya anda boleh menerima e-mel-e-mel dari kami.

Kamu juga dapat menyemak status pesanan dan nombor rujukan pos di sini.

E-mel juga akan dihantar kepada anda apabila pesanan anda telah dihantar di mana ianya mempunyai tarikh dan nombor rujukan untuk bungkusan anda. Pesanan-pesanan dihantar dalam tempoh 24 jam selepas pesanan selesai dibuat.

Q. Bagaimana saya dapat menjejaki pesanan saya?

A. Jika pesanan anda dihantar dengan Pos Ekspres anda dapat menjejaki pesanan anda melalui https://www.speedpost.hk/speedpost/sections/mailTracking/mailTracking.jsf.

Anda juga boleh menggunakan laman web perkhidmatan pos negara anda jika mereka mempunyai pilihan jejak EMS online.

Terdapat jejakan terhad boleh didapati untuk mel udara berdaftar, dan hanya selepas waktu tertentu dari tarikh penghantaran, lebih kurang selepas 10 hari.

Sila ambil perhatian bahawa tidak terdapat perkhidmatan jejakan untuk mel udara yang tidak berdaftar.

Q. Adakah anda menghantar ke negara saya?

A. Yes. We ship to anywhere on the planet that receives regular postal services.
(Please note that we're currently unable to ship to addresses in France, Monaco and Turkey.)

Q. Adakah anda menghantar ke Alamat Kotak PO/APO/FPO?

A. Yes, we ship to valid PO Box and military addresses. However, we only ship by non registered post to such addresses as this is the only method that does not require a signature on receipt. Please note if you choose this option, which we don't recommend, you are accepting liability for non delivery for whatever reason. Non registered post cannot be tracked.

Q. Terdapat cukai/duti-duti kastam yang harus dibayar?

A. Ia bergantung kepada destinasi.

We currently ship to over 190 countries excluding France, Monaco, and Turkey.

Effective from 20 April 2020, we will no longer cover VAT claims. In the event that your order is charged taxes or other additional charges, you are responsible for all expense occurred, which is not refundable.


Point Rewards Program

Join the program and discover a more rewarding way to shop. You can earn points on every purchase you make. These points can be used at checkout towards future purchases. Use your points once your shopping bag reaches RM 250.00, with no limit to how many points you can spend!


Q: How to enroll?

Once you have registered an account with a password, you will be automatically enrolled in our Point Rewards Program.

Q: How can I start earning points?

A: Earning points is simple! Each purchase you make will earn points, and the more you buy the more you earn!

Regular Orders Rewards = 2%

2% of your total order value will be converted into points. Your total order value includes all shipping fees, surcharges and taxes. If your order value total was MYR100, you will receive 2 points. Your points will be credited to your account 7 days after you successfully complete your purchase.

Q: How do I use my points?

A: Simply checkout as normal and apply the points before you pay. You can also see your point balance in your account. Points are applied to your order after cash coupons and discounts are applied, but before shipping and surcharges are calculated.

If you are shopping in a region where the smallest unit of currency is 1 (such as Japan, Korea, Indonesia, Chile, Iceland, Taiwan, or Iran), the smallest number of points you can apply to your order is 1. In other regions, the minimum amount is 0.1 point.

Q: Is there any minimum purchase to use points?

A: Yes, you must have a minimum of RM 250.00 in your shopping bag to use points.

Q: What if after using my points, my cart doesn't meet the minimum value for Free Shipping?

If your cart total falls under RM 250.00 after your points have been applied, you are required to pay shipping costs as well as any fragrance or hair care surcharges incurred.

For example, if your cart value is RM 259.00 and you apply 10 points, your cart value will become RM 249.00, which is below the minimum spend for free shipping. Shipping costs will be added to your final order value.

Q: Can I use my Loyalty Discount and earn points at the same time?

A: Loyalty Customers must opt-in to upgrade to the Point Rewards Program in order to start earning points. You can do this on your account page. If you do not have an account, you must first register one with a password before you can opt-in. Once you have upgraded, the Point Rewards Program will replace your existing Loyalty Discount, and you will not be able to opt back into the Loyalty Discount Program.

Q: Can I earn points through Guest Checkout?

A: Orders made through Guest Checkout will not earn points at this time. Please register a Strawberrynet account with a password, and you will be able to earn points with every order.

Q: Do my points expire?

A: Yes. Your points are valid for 90 days after you have earned them. You can check your point balance in your account page where you will see the expiry dates. Once your points expire, you will no longer be able to use them.

Q: What if I made several orders using different currencies?

A: All Strawberrynet accounts are automatically tied to the local currency of its country's website. Your earned points will be based in the currency of the country where you made your purchase. For example, if you purchased from our Australia site using AU$, your points will be earned at the AU$ equivalent price and can only be used on our Australia site. You will not be able to spend the points you earned from our Australia site on any other country's websites.

Q: What if I cancel my order or make a return?

A: If you have made a return, the points earned from that purchase will be deducted from your account.
Additionally, any points deducted on a cancelled purchase will be returned to your Points Balance.

Q: What if my order is partially refunded?

A: If your order is partially refunded due to an item being unavailable or you have requested to have it removed, the points earned from any unshipped item will be deducted from your account.
Additionally, any points deducted on a cancelled purchase will be returned to your Points Balance.

Q: When will I see my points in my account after a purchase?

A: Your earned points will be effective 7 days after your order has been successfully completed. Once you have made a purchase, your points will show up as Pending in your account. After 7 days, the points will be ready for use.

Q: I see my points are under the Pending status. What does that mean?

A: After you have placed your order, the points you have earned will show up as Pending in your account. It may take up to 24 hours after you successfully place your order for the points to appear under Pending. After 7 days, these points will become Earned Points, and will be ready for you to use. Points that you have spent will show up as Used.

Q: My balance has negative points. What does that mean?

A: If your order has been refunded, earned points from that order will be deducted from your account. The deduction will occur regardless of how many points you have. Therefore, there is a chance that your point balance may become negative. Negative points have no expiry date, and you can only use points when your account balance is positive.

Q: Can I transfer points to my friend as a gift?

A: Points are not transferrable between accounts.


Membuat Pembayaran


Q. Which credit or bank cards can I pay with?

A. Kami menerima semua kad kredit antarabangsa termasuk kad-kad maya:

Visa
MasterCard
American Express
Discover
JCB
Diners Club
Paypal
KCP

Sentiasa beringan bahawa jangan menghantar semua butir-butir kad kredit dalam satu e-mel kerana cara ini tidak selamat. Jika anda mesti menghantar butir-butir kad anda melalui e-mel, sila pisahkan nombor kad kredit kepada dua bahagian dan hantar dengan menggunakan e-mel-e-mel berasingan untuk menjamin keselamatan.

Q. I don't have a credit card. How else can I pay?

A. Pembayaran Money order and bank draft boleh dibuat dengan aturan tertentu. Sila hubungi di sini untuk maklumat lanjut.

Offline transfer is also available for some countries through the following payment methods:

Boleto

EBANX

Nordea

Alipay

99bill

Tenpay

BankIn

UnionPay

Paypal China

Payment Currencies

We endeavour to make checkout as smooth as possible by displaying prices in local currencies. However, not all local currencies are supported by payment gateways. Depending on which payment method you choose, there may be cases in which your order cannot be charged in the local currency that is displayed. If this happens, your order will be charged in a different currency. Rest assured, we will always show you the currency that you are being charged in on the checkout page before you make any payments.

Please note that due to currency fluctuations, the final total shown on the order confirmation may differ slightly from the actual charge in your own currency.

Q. How can I pay through PayPal?

A. Terdapat dua cara untuk membayar melalui PayPal. Cara ekspres adalah untuk memilih 'Semak Keluar dengan' pilihan PayPal dalam kart membeli-belah. Ingat untuk masukkan alamat email anda terlebih dahulu. Anda akan dibawa ke laman web PayPal untuk meneruskan proses pembayaran.

Cara yang lain adalah apabila menghampiri bahagian pembayaran proses semak keluar, pilih 'PayPal' pilihan pembayaran dan masukkan alamat e-mel berdaftar PayPal anda dalam ruang yang disediakan. Setelah pesanan anda telah disahkan dan anda telah menerima nombor pesanan anda dan jumlah akhir, anda akan dibawa ke laman PayPal untuk melengkapkan pembayaran.

Kami akan menghantar emel susulan kepada anda dengan satu lintasan untuk melengkapkan bayaran anda.


Pemulangan


Q. Bagaimana jika saya tidak puas hati dengan barangan yang diterima?

A. Sebarang masalah dengan barangan yang diterima mesti dilaporkan kepada kami dalam masa 14 hari dari tarikh penerimaan. Kami memberi jaminan wang dikembalikan tanpa soalan jika anda tidak berpuashati dengan apa jua alasan. Barangan mestilah dikembalikan dalam keadaan asal seperti mana sewaktu penerimaan.

Laman kami ditujukan kepada pelanggan-pelanggan yang sudah berpengalaman membeli dari kami sama ada penggunaan rangkaian penjagaan kulit, atau bauan dalam bentuk minyak wangi, atau warna dalam bentuk alat solek. Jika anda telah memesan barangan yang salah, anda masih boleh memulangkan kepada kami tetapi sila ambil perhatian bahawa barangan-barangan tersebut masih tidak dibuka dan digunakan dan dalam keadaan asal.

Jika terdapat sebarang kerosakan barangan sewaktu penerimaan, barangan boleh dikembalikan pada waktu itu juga.

Sila hubungi bahagian pesanan kami di orders@StrawberryNET.com sebelum memulangkan apa-apa barangan supaya kami boleh memberitahu anda ke mana anda harus menghantar barangan tersebut dan bagaimana memohon untuk kembalian wang anda.

Pengembalian wang akan menggunakan cara yang sama seperti bayaran sewaktu membuat pesanan. Pengembalian postag akan dikembalikan dalam kes kerosakan, kecelaan atau barangan yang salah dihantar dan akan dikreditkan dengan menggunakan cara yang sama sewaktu membayar pesanan, atau melalui saluran kredit yang dibenarkan dalam hal-hal istimewa.

Important note on returning fragrances and home scents:

Please check your fragrance or home scent orders carefully, as fragrances and home scents can NOT be returned under any circumstances due to international aviation restrictions.


My Account and My Reviews


General

Q. Why should I create an account?

Register and create an account to enjoy the following personalized services:

  • Quick access to order status, delivery tracking and order history

  • Add multiple addresses for easier checkout options

  • Save your profile for customized offers & services

  • Easy re-ordering of previous orders or products

  • View your loyalty bonus level

  • Add ratings & reviews to products

Q. I'm an existing customer, do I need to register?

Jika anda telah berbelanja dengan kami sebelum ini, anda sudah mempunyai akaun tetapi anda perlu mengaktifkannya dengan mendaftar akaun anda dan mewujudkan password. Ini akan memberikan anda akses kepada ciri-ciri baru seperti butir-butir mengurus, mengesan, maklumat profil dan mewujudkan ulasan produk. Proses pembayaran anda juga akan mempercepatkan pembelian dan menyimpan pelbagai alamat dalam buku alamat anda.

Bagaimana saya mengaktifkan akaun saya?

Visit the 'SIGN IN OR REGISTER' page, and fill out the form under the 'Register' section. Ensure all fields are filled out correctly and click the 'Register' button. A verification email will be sent to you with a verification link. Click this link to complete your account activation.

Apabila proses ini selesai, anda akan log masuk dengan alamat e-mel dan kata laluan anda untuk melihat akaun anda.

If you do not wish to create an account for any reason, you may still continue to check out as you always have.

Q. Why is my password not accepted?

Keeping your account details secure is our utmost priority and hence we have strict password requirements. Your password must have a minimum of 8 characters and include a combination of upper case & lower case letters, numbers and symbols (@, #, $).

Q. Help! I forgot my password. What do I do?

To reset your password, click the 'Forgot your password?' link on the Sign In page. Follow the instructions to submit your email address. We will send an email to your registered email address to reset your password. Once submitted, you will be able to sign in again with your new password.

Q. My email address changed. How do I keep my loyalty discount?

Register with your new email address and contact our Customer Service Team to update your account. Once our team has received both your old and new email addresses, your orders from both accounts will be merged instantly. Please note your loyalty bonus level may take up to 12 hours to update.

Q. How do I sign out?

In the top right corner of our website header, hover over your name and click the 'SIGN OUT' button.

Q. Will my information be secure?

Our website fully encrypts your personal data (name, address, credit card number) with a Secure Socket Layer (SSL) which prevents it from being read by anyone over the Internet. For more information about our website security systems, visit our Privacy & Security page.

StrawberryNET.com takes extra measures to safeguard your personal information however for optimum safety, please ensure you sign out of your account after every session.

Profile


Q. Why do you need my profile information?

Information from your profile is used to complete the checkout forms such as your name and mobile phone number. Details such as your gender and birthday are used to send customized information and offers that are as relevant as possible.

You may need to re-enter your password when changing some information such as your mobile phone number and password for added security.

Email Subscriptions


Q. How do I change my email notification preferences?

After logging into your account, visit your 'Email Preferences' page. From here you can edit which notifications you would like to receive. If you wish not to receive promotional emails, click the 'Unsubscribe' link at the bottom of each email we send you.

Please note: as we often prepare email promotions up to 1 week in advance, you may still receive a few more emails from us, but these will eventually stop.

Address Book


Q. How to add/edit/delete addresses?

You can add as many addresses to your address book as you wish. Visit the 'Address Book' page after logging in to your account and click the 'Add New Address' button. After filling in your new address details, this will be automatically saved for selection in check out.

To edit a previously added address, click the pencil icon on the right-hand side of the address nickname. After editing the address details, click the 'Save' button to finish.

To delete a previously added address, click the trash can icon on the right-hand side of the address nickname.

Order Status, Tracking and History


Q. How do I track my order?

Your account gives you easy access to all order numbers and tracking information.

After logging in to your account, go to your 'Order History'. From here you can choose to view either your most recent orders or use the drop down menu to display older orders. In the 'Details' column, click the link 'View Details'. Then on your 'Order Details' page, click the link 'Track this Order'.

Q. Why is my order pending?

Your order might be pending delivery for a number of reasons including pending payment, payment has been rejected or some products in your order are out of stock. We will send you an email shortly after your order has been processed to confirm the issue.

For questions about your order please contact our Customer Service team at orders@strawberrynet.com.

Q. How do I re-order an order or product?

You may re-order select products or entire orders from your 'Order History' page. Re-order an entire order by clicking the 'Re-order' button on the 'Order History' or 'Order Details' page. Re-order select products on the 'Order Details' page using the 'Buy Again' button.

Ratings & Reviews


Q. How do I add a review?

Once your first purchase from StrawberryNET has been dispatched, you will be able to add reviews to all products on our website. From the 'My Reviews' page in your account, you will be able to add reviews to all your previous purchases. To add reviews to products you have not purchased from us before, you can visit their product detail pages. Click the 'Write a Review' button to add your review.

Q. How long before my review is published?

Reviews are usually posted within 72 hours after being checked by our Reviews Approval Team . We will send you an email once your review has been published.

Q. Why was my review not published?

Your review was likely not published because it contained content that was not relevant to your experience of using the product. We will reject any reviews that contain the following: delivery times and shipping details, product authenticity and batch codes, customer service issues and inappropriate language.

Discounts & Promotions

Why isn't my offer showing in checkout?

  • Check to make sure your offer has not expired. Offers end at midnight Eastern Standard Time (UTC-5).
  • Offers that are automatically applied during checkout cannot be combined with coupon codes or other offers.
  • The offer may only be used once per customer.
  • Only one coupon code may be used per order.
  • The offer has additional brand or sale exclusions. Please check the original offer terms and conditions.
  • Offer cannot be used during the following storewide sales:

Offer Exclusions

  • Extra 10% Off All Orders
  • Extra 10% Off Makeup
  • Extra 10% Off Skincare
  • Extra 10% Off Fragrance
  • Extra 10% Off Haircare
  • Extra 10% Off Men's Skincare
  • Extra 10% Off Men's Cologne
  • Extra 10% Off Home Scents

How do I get a promotion code?

Subscribe to our emails and social media channels to unlock exclusive discounts and nab some fabulous free gifts from your favourite beauty brands!



Hubungi Kami


Q. Kenapa saya masih tidak menerima apa-apa jawapan untuk e-mel-e-mel saya?

If you have not received any reply, please check the points below before sending a follow-up message. Please note that Customer Service hours are 1:00am - 3:00pm (GMT) Monday to Sunday.

  1. Your message may not have been received by StrawberryNET. If you receive any messages to your mail-box with the subject "Returned mail" or "Non-delivered mail", your message has not been received by the recipient.
    • You may have used the wrong e-mail address. Please check our e-mail addresses on the Contact Us page and try again.
    • Ketetapan e-mel anda mungkin tidak membenarkan anda menghantar e-mel-e-mel ke seberang laut. Sila semak dengan pembekal sistem e-mel anda untuk keterangan lanjut.
  2. Anda mungkin tidak menerima e-mel-e-mel yang dihantar oleh StrawberryNET.
    • The messages may be filtered out by your anti-spam software since you haven't added the StrawberryNET email address into your address book. Please add our e-mail addresses to your address book or contact list.
    • Jika anda menggunakan e-mel pelayan (server) rasmi syarikat anda, mungkin terdapat halangan-halangan yang dikenakan ke atas penerimaan e-mel yang tidak didaftar. Sila semak dengan pentadbir sistem anda untuk mengeluarkan halangan tersebut.

Pengguna-pengguna AOL terutamanya harus membuka laluan akaun mereka supaya membolehkan penerimaan e-mel dari kami.

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