Shipping & Delivery
We're around to deliver your order safely. However, due to current situation, your order may be slightly delayed and a 2.5% freight surcharge will be applied to your order.
Shipping & Delivery
Shipping is FREE when your order is $80 or more (after discounts). Orders below $80 will be charged $5 for shipping. Shipping costs are converted to your local currency based on the daily exchange rate.
Courier and express shipping rates will be calculated at checkout.
Once we have received your payment, your order will usually be dispatched within 24 hours and you will receive an email confirmation once it ships. You can also check your order status through our website at any time.
Approximate delivery times
|Cost*||Major cities||Most areas||Remote areas||Signature required?||Can be Used for Fragrance Orders|
|Standard Shipping (Signature)||
FREE for orders over 80.00 (after discounts)
$5.00 for orders below 80.00 (after discounts)
|4-6 postal days||7-10 postal days||10-14 postal days||Yes||Yes|
|Standard Shipping (No signature)||
Above 80.00- FREE
Below 80.00- $5.00
|10-14 postal days||10-14 postal days||14-21 postal days||No|
|Express Shipping||37.50||2-3 postal days||2-3 postal days||2-3 postal days||Yes||No|
(For orders without DG items**)
FREE for orders over NZ$200 (after discounts)
NZ$10 for orders below NZ$200 (after discounts)
|2-3 postal days||Yes||No|
(For orders with DG items**)
FREE for orders over NZ$500
NZ$20 for orders between NZ$201-$500
NZ$30 for orders of NZ$200 or under
|2-3 postal days||Yes||No|
*Please note that all costs are converted to local currency based on daily exchange rate.
**Alcohol-heavy items including fragrances are classified as 'Dangerous Goods' by international shipping regulations.
For Standard Shipping (Signature) deliveries, you can expect to receive your order within 4-6 days to major cities and up to 10-14 days for more remote areas. Your order can be tracked through our tracking system and a signature is required for delivery. We suggest having your parcel shipped to your workplace if no one is home during the day to sign for your delivery.
If you have not received your order after 14 business days please contact us.
For Standard Shipping (No Signature) deliveries, most customers will receive their order in 10-14 days, however it may take 14-21 days for more remote destinations. A signature is not required for delivery and tracking is not available. Orders to military addresses or PO boxes must be sent via Standard Shipping (No Signature).
DHL is a fast and reliable way to ship your order. Shipping time is 2-3 days for major cities and a signature is required for delivery. Please note that your address must be in English to ensure a smooth delivery.
Please note that prices for DHL will change depending on whether or not your order contains items that are classified as 'Dangerous Goods' by international shipping regulations. Dangerous goods include all fragrances as well as other alcohol-heavy items.
Most delivery delays are due to unavoidable customs checks or because no one is home to sign for the delivery. We will refund the extra charge for orders held in customs, but not for delays due to lack of a signature.
For 37.50, Express Shipping orders are delivered anywhere in the world within 2-3 days. This excludes any time required for customs clearance, which is out of our control. Please note that fragrance or home scent orders cannot be sent via express shipping.
Shipping costs are converted to local currency based on the daily exchange rate.
Courier Delivery with Prepaid VAT
Orders shipped to the following countries can be shipped using a special courier service. Please note that this VAT is paid at checkout and is not refundable.
|List of Countries with Prepaid VAT Courier Delivery|
Postal Delivery with Prepaid VAT
Orders shipped to the following countries can be shipped using a special postal service.
|List of Countries with Prepaid VAT Postal Delivery|
All VAT and taxes are prepaid using this service so you do not need to pay any more once the order is received. This means that there will be fewer customs delays so you'll receive your order faster.
We highly recommend you use this option to send gifts since the recipient will not be burdened with VAT charges and you can confirm delivery through our order tracking page.
You'll also have access to enhanced order tracking, allowing you to see confirmation of your parcel's delivery.
VAT, taxes and duties
We currently ship to over 190 countries excluding France, Monaco, and Turkey.
Effective from 20 April 2020, we will no longer cover VAT claims. In the event that your order is charged taxes or other additional charges, you are responsible for all expense occurred, which is not refundable.
Currently we offer VAT refund for orders shipping to South Korea. We do this on a purely goodwill basis as we are not obligated to cover VAT costs. To be reimbursed for the expense, please collect your package and pay any taxes and keep the receipt. You can then submit a VAT claim through our website and we will refund the amount of the charge. All refund claims must be made within 6 months from your order date.