Shipping & Delivery

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Shipping & Delivery

Strawberrynet offers FREE shipping to Hong Kong and Macau on orders of HK$300 or more.

Once we have received your payment, your order will usually be dispatched within 24 hours and you will receive an email confirmation once it ships. You can also check your order status through our website at any time.


Approximate delivery times

Cost*** Major areas Signature required?
Same Day Delivery * FREE for orders of HK$300 or more (after discounts)
HK$30 for orders below HK$300 (after discounts)
Same Day (Excludes certain areas**) Yes
Standard Delivery FREE for orders of HK$300 or more (after discounts)
HK$30 for orders below HK$300 (after discounts)
2-3 business days Yes

*Subject to placing your order before specific cut-off time.

- Same Day Delivery excludes the following areas: Kam Tin, San Tin, Fairview Park, California Garden, Pat Heung, Kwu Tung, Lau Fau Shan, Sai Kung, Clear Water Bay, The Peak, Shek O, Tung Chung, Hong Kong International Airport, Hong Kong-Zhuhai-Macao Bridge (HZMB) Hong Kong Port, Ma Wan, Discovery Bay and other outlying islands.

***Please note that all costs are converted to local currency based on daily exchange rate.


Hong Kong Same Day Delivery

Orders placed and confirmed between 00:00am and 10:00am (Monday to Friday), same day delivery services will be provided. Orders to offices in major Hong Kong districts will be delivered before 7pm (please ensure courier access), orders with home addresses will be delivered before 10pm.

Please note that a signature is required for delivery. Please make sure the recipient is available to sign for the parcel.Mobile phone or daytime contact number is required in order that courier could reconfirm with recipients prior to delivery for speedy service.

To avoid charge for redispatch service upon failure or change of delivery destination, delivery to workplace address is recommended.


Hong Kong Standard Delivery

Orderd placed and confirmed between 10:01am and 11:59pm, standard delivery services will be provided. You can expect to receive your order shipped via Hong Kong Post delivery services within 2-3 days to most areas within Hong Kong.

Please note that a signature is required for delivery. We suggest that you ship your parcel to your workplace if no one is at home during the day to sign for your delivery.


Macau's approximate delivery time

Cost* Major areas Remote areas Signature required?
Standard Shipping FREE for orders of HK$300 or more (after discounts)
HK$30 for orders below HK$300 (after discounts)
4-6 business days 7-10 business days Yes
Express Shipping HK$195 2-3 business days 2-3 business days Yes

Macau Standard Delivery

You can expect to receive your order within 4-6 business days. Please note that a signature is required upon delivery. We suggest that you ship your parcel to your workplace if no one is at home during the day to sign for your delivery.


Macau Express Shipping

Most delivery delays are due to unavoidable customs checks or because no one is home to sign for the delivery. We will refund the extra charge for orders held in customs, but not for delays due to lack of a signature.

For HK$195, Express Shipping orders are delivered anywhere in the world within 2-3 days. This excludes any time required for customs clearance, which is out of our control. Please note that fragrance or home scent orders cannot be sent via express shipping.

Shipping costs are converted to local currency based on the daily exchange rate.



Courier Delivery with Prepaid VAT

Orders shipped to the following countries can be shipped using a special courier service. Please note that this VAT is paid at checkout and is not refundable.

List of Countries with Prepaid VAT Courier Delivery
United Kingdom Ireland

Postal Delivery with Prepaid VAT

Orders shipped to the following countries can be shipped using a special postal service.

List of Countries with Prepaid VAT Postal Delivery
Austria Finland The Netherlands
Belgium Greece Poland
Bulgaria Hungary Portugal
Croatia Latvia Romania
Cyprus Lithuania Spain
Czech Republic Luxembourg Slovenia
Estonia Malta

All VAT and taxes are prepaid using this service so you do not need to pay any more once the order is received. This means that there will be fewer customs delays so you'll receive your order faster.

We highly recommend you use this option to send gifts since the recipient will not be burdened with VAT charges and you can confirm delivery through our order tracking page.

You'll also have access to enhanced order tracking, allowing you to see confirmation of your parcel's delivery.


VAT, taxes and duties

We currently ship to over 190 countries excluding France, Monaco, and Turkey.

Effective from 20 April 2020, we will no longer cover VAT claims. In the event that your order is charged taxes or other additional charges, you are responsible for all expense occurred, which is not refundable.

Currently we offer VAT refund for orders shipping to South Korea. We do this on a purely goodwill basis as we are not obligated to cover VAT costs. To be reimbursed for the expense, please collect your package and pay any taxes and keep the receipt. You can then submit a VAT claim through our website and we will refund the amount of the charge. All refund claims must be made within 6 months from your order date.


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