Shipping & Delivery
Shipping & Delivery
Shipping is FREE when your order is $25 or more (after discounts). Orders below $25 will be charged $7 for shipping. Shipping costs are converted to your local currency based on the daily exchange rate.
Courier and express shipping rates will be calculated at checkout.
Some products, like fragrances and haircare, require special handling due to their flammable nature and heavy weight. A small charge may be applied when your order contains fragrances or haircare. Read more
Once we have received your payment, your order will usually be dispatched within 24 hours and you will receive an email confirmation once it ships. You can also check your order status through our website at any time.
Approximate delivery times
|Cost*||Major cities||Most areas||Remote areas||Signature required?||Can be Used for Fragrance Orders|
FREE for orders over 25.00 (after discounts)
$7.00 for orders below 25.00 (after discounts)
|4-6 postal days||7-10 postal days||10-14 postal days||Yes||Yes|
|Express Shipping*||35.00||2-3 postal days||2-3 postal days||2-3 postal days||Yes||No|
(Non-fragrance orders only)
FREE for orders over AU$300 (after discounts)
AU$15 for orders below AU$300 (after discounts)
|2-3 postal days||Yes||No|
|Fragrance-only orders||10% of order total. Maximum charge: 15.15||7-10 postal days||7-10 postal days||10-14 postal days||Yes|
|Haircare Products||Haircare products over 250ml are charged between US$2 - US$15 depending on size||7-10 postal days||7-10 postal days||10-14 postal days||Yes|
*Express Shipping is not available for customers shipping to Australia.
*Please note that all costs are converted to local currency based on daily exchange rate.
You can expect to receive your order via standard shipping within 4-6 days to major cities, 7-10 days for other destinations and 10-14 days for more remote areas. If you have not received your order after 14 business days please contact us.
Please note that a signature is required for delivery. We suggest having your parcel shipped to your workplace if no one is home during the day to sign for your delivery.
If you leave special delivery instructions you are authorizing the couriers to leave a parcel without a signature. We cannot accept claims for loss or damage in these cases. If no one is home to sign for your parcel it will be delivered to the nearest post office.
Fragrances are classified as 'dangerous goods' by International Air Regulations and require special handling. The surcharge is 10% of the 'Item Total' on all fragrance products, with maximum charge of 15.15. Shipping costs are converted to local currency based on the daily exchange rate.
To waive this surcharge, just add any non-fragrance item to your order. Please note that redemptions that are added at checkout do not count as a non-fragrance item and will not affect the fragrance surcharge.
Larger haircare products are considered "heavy goods," that require special handling, thus incurring a surcharge.
The surcharge applies to haircare items of 250ml or more, as shown below:
|Haircare Volume||Surcharge per Item|
|Below 250ml||NO SURCHARGE|
*Surcharges are converted to local currency based on daily exchange rate
Only available for orders not containing fragrances. Shipping time is 2-3 days for major cities. A signature is required upon delivery. Please note that your address must be in English letters to ensure a smooth and speedy delivery.
Most delivery delays are due to unavoidable customs checks or because no one is home to sign for the delivery. We will refund the extra charge for orders held in customs, but not for delays due to lack of a signature.
For 35.00, Express Shipping orders are delivered anywhere in the world within 2-3 days. This excludes any time required for customs clearance, which is out of our control. Please note that fragrance or home scent orders cannot be sent via express shipping.
Shipping costs are converted to local currency based on the daily exchange rate.
Courier Delivery with Prepaid VAT
Orders shipped to the following countries can be shipped using a special courier service. Please note that this VAT is paid at checkout and is not refundable.
|List of Countries with Prepaid VAT Courier Delivery|
Postal Delivery with Prepaid VAT
Orders shipped to the following countries can be shipped using a special postal service.
|List of Countries with Prepaid VAT Postal Delivery|
All VAT and taxes are prepaid using this service so you do not need to pay any more once the order is received. This means that there will be fewer customs delays so you'll receive your order faster.
We highly recommend you use this option to send gifts since the recipient will not be burdened with VAT charges and you can confirm delivery through our order tracking page.
You'll also have access to enhanced order tracking, allowing you to see confirmation of your parcel's delivery.
VAT, taxes and duties
We currently ship to over 190 countries excluding France, Monaco, and Turkey.
In the event that you are charged VAT or additional taxes when your order is delivered we will reimburse for your expense. We do this on a purely goodwill basis as we are not obligated to cover VAT costs.
To be reimbursed for your expense, please collect your package and pay any taxes and keep the receipt. You can then submit a VAT claim through our website and we will refund the amount of the charge. All refund claims must be made within 6 months from your order date.
Please note that this service is not available for orders shipping to Argentina, Australia, Brazil, China, Egypt, Ireland, Japan, New Zealand, Norway, Oman, Singapore, Thailand, UAE, and the United Kingdom.