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Privacy Policy

Strawberrynet is committed to protecting our customer's privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights. Strawberrynet is the operator of Strawberrynet.com ("Strawberrynet", "we", or "us", "site").

I. Security

1.1   Our goal is to make your shopping experience safe, convenient and worry-free. We ensure that data is encrypted when leaving the site. This process involves the converting of information or data into a code to prevent unauthorised access.

1.2   Your personal information is protected in transit by a Secure Socket Layer (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) from being read by anyone over the Internet. This secure method ensures the protection of all credit and debit card transactions.

1.3   For your security, we have attained a PCI Data Security Standard compliance Level One certificate, which ensures that our customer data and transactional information is protected under an international standard.

1.4   Your personal data is kept confidential and we do not make email addresses available to third parties other than for our business operation needs. We have certain Third Party Service Providers who perform important business functions on our behalf, such as: processing credit card transactions, fulfilling orders and delivering packages. They have access to personal data needed to carry out their functions, but they may not use it for other purposes.


2. Collection and Usage of Data

2.1   When visiting our websites, our web servers temporarily record technical details of the device used to access our websites, such as the browser type used, the operating system installed and device settings. In addition, we record your IP address and, if you have accessed our websites from a device such as a mobile telephone, the Unique Device Identifier of your device. Further, our Web server collects certain data that is automatically transmitted by your Web browser.

This data includes:

  • The name of your Internet service provider
  • The address of the website from which you have visited our site
  • The sub-pages of Strawberrynet.com
  • The date and length of your visit

2.2   When you make a purchase, we record your billing and shipping address for transactional purposes. However, we do not store your credit card or other payment details.

2.3   When you subscribe to our eNewsletter, we collect your name, contact details, and gender should you wish to provide such information.

2.4   When you register for an account, we record the information you provide us, such as your order history, brand preferences, product reviews, and any other details which you add to your profile.

2.5   Jeśli wysyłasz zapytania korzystając z naszego formularza, pamiętaj, że Twoje dane kontaktowe są przechowywane w celu przesłania odpowiedzi na Twoje pytania.

2.6   When you contact our CS Team, we may record the details of the interaction in order to trace your inquiry and better serve your needs.

2.7   You must be over 16 years of age to register for a personal account, subscribe to our emails, and/or place an order with Strawberrynet. This site is not intended for children and we do not knowingly collect personal data from children under 16.

3. Purpose for which we use your data:

3.1   We use your data to enable you to visit our websites and to create anonymous usage statistics based on the automatically transmitted data (see section 2.1), which enable us to track the use of our websites and to tailor them to your needs. In addition, we process personal data for all of the following reasons:

  • Aby zrealizować zamówienie i utrzymać Twoje konto internetowe.
  • To process orders or bookings and to tailor our services to your wishes.
  • To manage and respond to any queries or complaints to our customer service team.
  • To personalise the site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.
  • To improve and maintain the site, and monitor its usage.
  • For market research, e.g. we may contact you for feedback about our products.
  • Aby wysyłać wiadomości zawierające ukierunkowane treści, na które mamy Twoją zgodę lub są dozwolone w inny sposób.
  • For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
  • To comply with our legal and regulatory obligations.
  • Where required, we may also use your personal data in order to enforce our third party rights.

3.2   Aby przetwarzać Twoje dane osobowe, korzystamy z następującej podstawy prawnej, która jest zgodna z prawem o ochronie danych:

  • Ponieważ przetwarzanie jest niezbędne do zawarcia umowy lub podjęcia kroków przed zawarciem takiej umowy (na przykład, gdy dokonałeś zakupu w naszym sklepie internetowym, wykorzystujemy Twoje dane osobowe do przetworzania płatności i realizacji zamówienia).
  • Ponieważ uzyskaliśmy Twoją zgodę (np. gdy kontaktujesz się z nami z zapytaniem, dodajesz dodatkowe informacje do swojego profilu konta lub jeśli zgadzasz się na otrzymywanie od nas wiadomości z działu marketingu).
  • Utrzymanie i promowanie naszych usług, leży w naszym interesie, jako dostawcy platformy handlu elektronicznego. Naszym priorytetem jest głębsze zrozumienie naszych klientów, aby móc oferować najlepsze produkty i doświadczenie zakupów na naszej stronie. Informacje na Twój temat użyte są w celu dostosowania widoku witryny, aby była ona bardziej interesująca i trafna w odniesieniu do produktów i ofert, które są dostępne na nanszej stronie.

4. Disclosure of Data to Third Parties

We transmit personal data collected in connection with the handling of orders to service providers who help us process your orders. In particular, this pertains to providers of credit card billing services, insofar as it is necessary to transmit the data for the purpose of payment processing.

We also disclose personal data under the following circumstances:

  • With other companies as necessary for the operation of our site.
  • With our suppliers and service providers working for us, such as payment processors and delivery/logistics companies.
  • With our professional and legal advisors.
  • With third parties engaged in fraud prevention and detection.
  • With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.
  • In the event that we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy.
  • Otherwise where we have your consent or are otherwise legally permitted to do so.

5. Cookie Policy

We use cookies and similar technologies on our websites in order to provide functionality to visitors and make your online visit more enjoyable and personalised.

5.1   Cookies are small and often encrypted files that are stored in your browser directory. Cookies make it possible to identify you as a specific customer and to store your personal preferences when using our website and your technical information. The main benefit for you is that you do not have to enter the information contained in the cookies every time you visit our website. Cookies do not necessarily contain or reveal personal information. If, however, you enter personal information on our website, this may be associated with the data stored in the cookies. Operators of other websites have no access to these files.

5.2   We use Google Analytics on our websites. This is a web analysis service offered by Google Inc. that enables the collection of detailed statistics on website traffic and its sources. We use Google Analytics solely for statistical purposes, such as in order to track how many users have clicked on a particular item of product information. Google Analytics is based on cookies and records information about your use of our websites including your IP address. To prevent users from being identified by their IP addresses, we use a specialized code to ensure that your IP address is recorded solely in a truncated (and therefore anonymous) form. It is no longer possible to identify individual users with this truncated IP address. The information recorded by Google Analytics is transmitted to Google Inc. based in the United States. Google is self-certified under the Privacy Shield to provide an adequate protection of your personal data under EU law. You can prevent that data from being collected and transferred to Google Inc. by downloading and installing the plug-in available at the following link: tools.google.com/dlpage/gaoptout.

5.3   The default settings of most browsers enable the acceptance of cookies. In your browser settings, you can completely disable the use of cookies, prevent the placement of certain cookies or asked to be notified every time a request is made to place a cookie. For more information about these settings, please refer to the "Help" section of your browser. It is possible to disable your cookies or delete existing cookies on your computer. Please note that if you disable your cookies, it is possible that certain areas of the websites will not work properly. For example, the login function on your customer account is based on cookies.

6. Storage and Retention of Data

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, if you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that when you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in the future.

7. Your Rights

7.1   Oto prawa dotyczące Twoich danych osobowych:

  • dostęp do Twoich informacji i pozyskanie informacji o ich użyciu
  • dostęp do korekty i / lub uzupełnienia infromacji
  • dostęp do usunięcia swoich informacji
  • dostęp do ograniczenia wykorzystania Twoich danych
  • otrzymywanie Twoich danych w formacie przenośnym
  • do sprzeciwu wykorzystania Twoich informacji
  • wycofać zgodę na wykorzystanie Twoich danych, gdzie zgoda ta jest podstawą prawną do realizacji subskrypcji poprzez nasze e-maile itp.

Jeśli chcesz skorzystać ze swoich praw lub masz jakiekolwiek pytania dotyczące posiadanych przez nas danych na Twój temat (lub korzystania z nich), możesz skontaktować się z nami w dowolnym momencie pod adresem info@strawberrynet.com. Należy pamiętać, że takie dane osobowe mogą być potrzebne do zrealizowania zakupu lub skorzystania z promocji na naszej stronie internetowej.

7.2   If you wish to have your data deleted, it will be erased immediately from our system unless we are obliged to continue storing it to comply with statutory retention periods. Under such circumstances, we will ensure that your data is prevented from being used for other purposes. We may take reasonable steps to verify your identity before granting access or permitting corrections to and/or deletion of your personal data.

7.3   W przypadku subskrypcji i e-maili o treściach marketingowych, przestrzegamy zasad optowania / rezygnacji. Jeśli chcesz zrezygnować z otrzymywania naszych wiadomości, kliknij na link przerwij subskrypcję, który załączony jest do każdej wiadomości. Pamiętaj, że od czasu do czasu możesz jednak otrzymać od nas wiadomość dotyczącą usługi (np. potwierdzenie zamówienia i dostawy lub informacje o Twoich prawach).

7.4   Będziemy stosować się do Twoich zastrzeżeń zgodnie z obowiązującym prawem. Należy jednak pamiętać, że istnieje wiele ograniczeń tych praw i mogą zaistnieć okoliczności, w których nie będziemy w stanie spełnić Twoich próśb. Chcielibyśmy prosić o możliwość rozpatrzenia wszelkich skarg, ale oczywiście można skorzystać również z prawa do skontaktowania się z lokalnym organem nadzoru, w celu ochrony danych.

8. Links to Other Websites

Our websites contain links to websites that are operated by third-party providers. This Privacy Notice does not apply to the collection, processing and use of personal data by such third parties. Please note that we are unable to accept any responsibility for the content of third-party websites or for their compliance with data protection requirements. We therefore recommend that you consult their data protection guidelines.

9. Amendments to this Privacy Policy

Od czasu do czasu nasza Polityka Prywatności może aktualizacji. Za każdym razem zmiany te zostaną opublikowane. W ten sposób łatwo sprawdzić jakie informacje zbieramy, w jaki sposób je wykorzystujemy i w jakich okolicznościach możemy je ujawnić. Przed wykorzystaniem Twoich danych do nowych celów, zaktualizujemy naszą politykę prywatności i powiadomimy Cię o tych zmianach przed rozpoczęciem nowego przetwarzania.

10. Contact Details

If you have any further questions about the privacy and security of your information, or would like to update or remove your details then please contact us.

StrawberryNet

Strawberry Fields,
No.4 A Kung Ngam Village Road,
Shau Kei Wan,
Hong Kong

Email: info@strawberrynet.com

Tel: (852) 3516 8719

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