Returns & Cancellations
We pride ourselves on being able to have your order ready for dispatch within 24 hours, with most orders sent within one hour.
You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.
If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us within 30 calendar days of receipt, and within 3 months from the order date. Returns can only be made once authorized by Customer Services.
Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused .
We are happy to refund postage costs if the item is defective or sent due to our error.
For DHL Express and Aramex Express orders, we will not refund the postage costs to return any items due to delivery failure where there is inaccurate handling such as incorrect entry of address and inability to contact the recipient on the delivery date. Your refund will be completed via the original payment method, excluding the delivery costs.
In order to process your returns as quickly as possible, all returns must include:
- A copy of your delivery note or your order number
- Return authorization (obtainable from Customer Services)
- Reason for return
Please ensure that items are packed securely to prevent any damage in transit. We only accept returns via PTT.
For credit card refunds, please note we can only refund the total cost of goods.