Shipping & Delivery
*The delivery of 'Dangerous Goods' to your country has been temporarily suspended. This includes fragrances and other items with high alcohol content.
Shipping & Delivery
Shipping is FREE on your first order, with no minimum spend.
For subsequent orders, shipping is FREE when your order is 372 TL or above (after discounts). Orders under 372 TL will be charged 54 TL for shipping. Shipping costs are converted to local currency based on the daily exchange rate.
Remember to add a skincare or makeup product to your fragrance or home scent-only order to qualify for free shipping.
Once we have received your payment, your order will usually be dispatched within 2-4 business days from Hong Kong and you will receive an email confirmation once it has been shipped. You will receive your order within 7-14 business days.
Approximate delivery times
|Cost*||Major cities||Most areas||Remote areas||Signature required?||Can be Used for Fragrance Orders|
FREE for orders over 372.89 (after discounts)
54,24 TL for orders below 372.89 (after discounts)
|7-15 postal days||7-17 postal days||10-14 postal days||Yes||Yes|
*Please note that all costs are converted to local currency based on daily exchange rate.
You can expect to receive your order shipped via registered post with within 7-10 business days to major cities, 7-14 business days for other destinations and 10-14 business days for more remote areas. If you have not received your order after 14 business days please contact us.
All orders shipped via registered post are insured for loss or damage. Please note that a signature is required for delivery. We suggest having your parcel shipped to your workplace if no one is home during the day to sign for your delivery.
Courier Delivery with Prepaid VAT
Orders shipped to the following countries can be shipped using a special courier service. Please note that this VAT is paid at checkout and is not refundable.
|List of Countries with Prepaid VAT Courier Delivery|
Postal Delivery with Prepaid VAT
Orders shipped to the following countries can be shipped using a special postal service.
|List of Countries with Prepaid VAT Postal Delivery|
All VAT and taxes are prepaid using this service so you do not need to pay any more once the order is received. This means that there will be fewer customs delays so you'll receive your order faster.
We highly recommend you use this option to send gifts since the recipient will not be burdened with VAT charges and you can confirm delivery through our order tracking page.
You'll also have access to enhanced order tracking, allowing you to see confirmation of your parcel's delivery.
VAT, taxes and duties
We currently ship to over 190 countries excluding France, Monaco, and Turkey.
In the event that you are charged VAT or additional taxes when your order is delivered we will reimburse for your expense. We do this on a purely goodwill basis as we are not obligated to cover VAT costs.
To be reimbursed for your expense, please collect your package and pay any taxes and keep the receipt. You can then submit a VAT claim through our website and we will refund the amount of the charge. All refund claims must be made within 6 months from your order date.
Please note that this service is not available for orders shipping to Argentina, Australia, Brazil, China, Egypt, Ireland, Japan, New Zealand, Norway, Oman, Singapore, Thailand, UAE, the United Kingdom, India and Poland.