Customer Service

Once payment is processed, orders will be dispatched by air freight within 24 hours to country of destination.

From there, they will be carried on by the local postal service to your home address and a signature is required for delivery.
(Excluding Non Registered Post, P.O. Boxes and Military Addresses)

For Skincare and Makeup:

For Free Shipping by Registered Post:

4-6 postal working days for capital cities. 7-10 postal working days for other destinations. 10-14 postal working days for more inaccessible destinations.

- Signature is required on delivery - Tracking is generally available at least two days after shipment - All parcels are insured for loss or damage NB: We suggest having parcels sent to your workplace if you are not able to sign for delivery at home. Non Registered Post only (no signature required): 10-14 postal working days for most destinations. 14-21 postal working days for more inaccessible destinations. - No signature required on delivery - No tracking available - Claims for loss or damage cannot be entertained - Orders to PO Box or military addresses can only be sent Non Registered For Express Post: 2-3 days to anywhere in the world. Express Post is trackable online at http://www.hongkongpost.com. Rates for Express Post shipping are: USA (including Hawaii and Alaska), Canada, Australia and Oceania, Asia = US$10 per order All of Europe, Middle East, Rest of the World = US$15 per order For Express Post, please note over 25% of deliveries are late due either to customs hold ups or because nobody is at home to sign for and receive the delivery. We will refund the extra charge for customs delays but not lack of signatory. Important: If your order has not been delivered within the times shown above, please contact your local postal services using the postal reference number provided in your shipping status. All information supplied to us by the postal services is already provided in our online tracking service. Your postal reference number is e-mailed to you when your order is dispatched. You can also check your order status and postal reference number here.

For Fragrances:

Fragrances are shipped separate from Skincare and Makeup using special arrangements and labeling to conform to international airfreight guidelines. Upon arrival in the destination country the parcels are distributed by the local postal services. Delivery takes about 7-10 working days. Express Post is not available for fragrance shipments. The cost of shipping fragrances is 10% of the total fragrance order, up to a maximum charge of USD15.00. Please note that occasionally customs inspections may also delay delivery by a few days. - Cash On Delivery (COD) is available for customers in Japan only:   New Customer---free   2nd order and future orders---US$6   Purchase over US$100---free.